Return and Refund

Auction items

In principle, items bought through an auction are ineligible for a change of mind return and refund. However, auction items that are found defective are eligible for return and refund.   

Return for shop items 

You have 2 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in its original packaging.

If your return is because of a change of mind, you will be responsible for shipping the item(s) back to us even if the item(s) were qualified for a free shipping offer at the time of purchase. If the return is because of a manufacturing defect, we will be responsible for shipping the item you wish to return.

Your item needs to have the receipt or proof of purchase regardless of why you are opting to return an item to us.

Refunds

Once we receive your item, we will inspect it and notify you on the status of your refund.

Approved refund would be sent to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Item(s) purchased during sale or on our clearance portal named as "365 Outlet '' are qualified for refund if they are found defective.
Item(s) purchased during sale or on our clearance portal named as "365 Outlet'' that are returned for any reason other than manufacturing defect are not qualified for a refund, however, they are qualified for a store credit that will be valid for six months.