If you are not entirely satisfied with your purchase, we're here to help.
Auction items In principle, items bought through an auction on istamps.net are not illegible for return.
Returns for shop items You have 2 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. If your return is because of change of mind, you will be responsible for shipping the item back to us. If the return is because of a manufacturer defect, we will be responsible for shipping the item you wish to return
Your item needs to have the receipt or proof of purchase regardless of the why you are opting to retune an item to us.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you have any questions on how to return your item to us, contact us.
Cancellation / Return / Exchange Policy
Orders cancelled within 12 hours after placing them are eligible for full refund